385bet Privacy Policy — How Your Information Is Protected

01Introduction

Welcome to 385bet. This Privacy Policy ("Policy") explains how 385bet collects, uses, stores, and protects your personal information. By using our website or creating an account, you agree to this Privacy Policy.

We believe privacy is a fundamental right. That is why protecting your personal information is the highest priority in everything 385bet does. This policy is written in clear, plain English so you can fully understand every aspect of it.

This Privacy Policy applies solely to 385bet's website and related services. Third-party websites and services are governed by their own privacy policies.

02What Information We Collect

385bet collects your information in several ways. Details are outlined below:

Information collected directly from you:

• Full name, date of birth, and gender
• Email address and mobile number
• Current and permanent address
• National ID (NID) or passport details (for KYC verification)
• Mobile Banking Number (Mobile Banking, Nagad, Rocket)
• Username and password (stored in encrypted form)

Automatically collected information:

• IP Address & Device Information
• Browser type and operating system
• Which pages you visited on the site and how long you spent on them
• Cookies & Session Data
• Transaction History & Gaming Activity

03How We Use Your Information

385bet uses your collected data solely for specified purposes. Your data is never used for unnecessary or unauthorized purposes.

• Account Management: Your information is used for registration, login, and account verification.
• Payment Processing: Payment information is used to process deposits and withdrawals smoothly.
• Customer Support: Your information is used to resolve issues and provide support.
• Security Assurance: Data is analyzed to detect and prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: Your gaming activity is monitored to identify potential signs of problem gambling.
• Personalized Experience: Promotions and offers are provided based on your preferences.
• Legal Obligations: Your data is used to fulfill mandatory reporting requirements set by regulatory authorities.

04Data Sharing & Disclosure

385bet generally does not share your personal information with third parties. However, limited information may be shared in the specific circumstances outlined below:

• Payment Providers: Only the minimum information required to process transactions via Mobile Banking, Nagad, or Rocket is shared.
• KYC Partner: Your information may be shared with authorized third-party KYC providers for identity verification purposes.
• Law Enforcement Agencies: Information may be disclosed pursuant to a court order or valid legal process.
• Anti-Money Laundering: Information may be shared with regulatory authorities for financial crime investigations.
• Technology Service Providers: Limited data may be shared with contracted providers for hosting and security services.

Before any data is shared, the relevant party must sign an agreement to comply with 385bet's privacy standards. We never share your information unnecessarily.

05Cookie Policy

385bet uses cookies to enhance your experience on the website. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for login sessions and site security. Disabling these will prevent the site from functioning properly.
• Functional Cookies: To remember your language preferences and login details.
• Analytics Cookies: To understand which parts of the site are used most. This is conducted entirely anonymously.
• Performance Cookies: Used to monitor page loading speed and server performance.

You can disable all cookies except essential ones from your browser settings. However, doing so may limit certain features. Most modern browsers offer a simple option to manage cookies.

06Data Storage & Security

385bet uses the latest technology to protect your data. Our security measures are as follows:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are encrypted and stored using the bcrypt hashing algorithm.
• Servers are protected by firewalls and intrusion detection systems.
• Regular security audits and penetration testing are conducted.
• Restricted staff access — only authorized personnel can view your information.
• Data backups are regularly stored at separate locations.

Data Retention Period:

• Active Accounts: For as long as the account remains active.
• Closed accounts: retained for up to 5 years in accordance with legal obligations.
• Transaction Records: 7 years, in accordance with anti-money laundering regulations.
• Cookie data: session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

07Your Privacy Rights

As a 385bet user, you have certain important rights over your own data:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: If any of your information is inaccurate, you may request a correction.
• Right to Erasure: In certain cases, you may request that your data be deleted ("right to be forgotten").
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You have the right to object to certain types of data processing.

To exercise these rights, please contact our support team. We typically respond to your request within 30 days. However, due to certain legal obligations, it may not always be possible to delete all information.

08Minor's Privacy

385bet strictly refrains from providing services to anyone under the age of 18. We never knowingly collect personal information from minors.

• Age is verified at the time of registration.
• In cases of doubt, a birth certificate or NID verification may be requested.
• If a user is found to be under 18 years of age, their account will be suspended immediately.
• If a parent or guardian becomes aware that their child has an account with us, please contact us immediately.

09Changes to the Privacy Policy

385bet reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes through the following means:

• A notice will be displayed on the website's homepage.
• A summary of the changes will be sent to your registered email address.
• The effective date of changes will be updated at the top of this page.
• At least 7 days' notice will be given before any changes take effect.

Continued use of the site after a new policy takes effect constitutes your acceptance of the updated terms. Please check this page regularly.

10Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Support: Website live chat (available 24/7)
• Response Time: Responses are typically provided within 24–48 hours

All requests relating to your privacy rights are taken seriously. Our dedicated privacy team is always ready to process your requests promptly.